At Elari Luxe, we are committed to delivering exceptional quality and ensuring customer satisfaction. Please review our refund policy carefully before making a request.
Refund Eligibility
Refunds are only offered under the following condition:
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The item received is damaged or defective at the time of delivery.
Please note:
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Products received in perfect condition are not eligible for refund.
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Items damaged due to mishandling, improper use, or customer negligence will not qualify for a refund.
How to Request a Refund
If you receive a damaged or defective item, please notify us within 24 hours of delivery.
You can reach us at:
📧 Email: elariluxe@gmail.com
📱 WhatsApp: +92-331-8491444
To process your request, kindly provide:
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Your order number
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A clear description of the issue
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Clear photos or a short video showing the damage/defect
Requests submitted without visual proof may not be processed.
Refund Processing
Once your claim is reviewed and approved:
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Your refund will be processed within 7–10 business days.
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The amount will be issued via the original payment method used at checkout.
Processing times may vary slightly depending on your bank or payment provider.
Return Shipping
If your refund request is approved:
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Our team will share detailed return instructions.
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Elari Luxe will cover the return shipping cost for approved damaged or defective items.
Please do not return any item without prior confirmation from our team.